Know your customer process in the Peppol network
This is a questionnaire for Service Providers regarding the know your customer / end user identification process in the Peppol network. This topic’s importance was decided in the face-to-face meeting in Brussels in June 2025.
Many thanks to Finnish Peppol Authority for creating the original survey, which we adapted slightly for our purposes.
Please answer this questionnaire with the best of your knowledge. The first page of the questionnaire deals with the activities of service providers in identifying their end user customers, and the second page deals with the activities of Peppol Authorities in identifying their service providers. The answers will be combined and the conclusions will be discussed in the Netzwerk-Meeting in Kassel, on November 12. The next steps will be decided based on the results.
Service Provider’s contact information is not collected, and responses cannot be linked to a specific SP.
Relevant chapters in the Internal Regulations for this questionnaire are:
3.3 End User Identification
3.3.1 Information to be Collected
3.3.2 Requirements for the Peppol Authorities
3.4 Peppol Service Provider Identification
See the internal regulations here.
